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Subscriptions & Payment

Can I change my subscription plan?

Yes! You can change your subscription plan at any time:

  • Login to your account if you're not already logged in.
  • [Desktop] Select your name from the upper-right of the screen or...
  • [Mobile] Select the "more" link (3 dots) from the upper-right of the screen.
  • A menu will display with a "My Account" link.
  • Select that link to view your account details.
  • Select the "Change Plan" button to select from the currently available subscription plans.

Proration details are explained on the plan selection screen.

How do I update my card payment details?

You can change the card used for making subscription payments at any time:

  • Login to your account if you're not already logged in.
  • [Desktop] Select your name from the upper-right of the screen or...
  • [Mobile] Select the "more" link (3 dots) from the upper-right of the screen.
  • A menu will display with a "My Account" link.
  • Select that link to view your account details.
  • Select the "Change Payment Method" button located at the bottom of the screen.

Your Card is Secure

We do not have access to your card nor do we store it on our servers. Instead, your card is kept secure by our trusted payment provider Stripe. Stripe uses best-in-class security tools and practices and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the online payment industry.

How do I cancel my account?

Simply contact support and someone will cancel your account within 24-48 hours. Please note that your account will remain active through the end of your current billing cycle. After that date, your account will deactivate and you will no longer have login access to LUNA.

You can always sign back up here anytime you like to restore your account access.


Last update: 2021-01-14